Public Service Electric & Gas (NYSE:PEG) shares started out Thursday in the red. The company, New Jersey's largest utility, is the recipient of the 2024 ReliabilityOne® Award for Outstanding Reliability Performance in the Mid-Atlantic Metropolitan Service Area. For the second consecutive year, PSE&G also received the 2024 ReliabilityOne® Outstanding Customer Engagement Award nationally. ReliabilityOne® Awards are given annually to the utilities that have achieved outstanding reliability performance and have excelled in delivering the most reliable electric service to their customers.
PA Consulting, a global innovation and transformation consultancy, is presenting the 2024 ReliabilityOne® Outstanding Customer Engagement Award to PSE&G for having the best overall customer approach and ongoing customer engagement strategy. PSE&G is using innovative methods of involving and proactively engaging customers as it relates to outage reporting and restoration communications. The combination of these two national awards reaffirms PSE&G as a leader in delivering best-in-class electric service reliability while also providing a positive customer experience.
"Our customers have evolving energy needs and expectations. PSE&G works hard to maintain our standing as one of our region's most affordable utilities while also striving for exceptional reliability for our customers, now and into the future," said John Latka, senior vice president PSE&G Electric Transmission and Distribution. "We thank our employees for their consistent dedication, which supports our reliability record and helps us deliver the outstanding, affordable service our customers rely on."
PEG shares dropped 23 cents in the first hour to $86.78.
