Twilio Inc. (NYSE: TWLO) shares hiked mid-morning Thursday, as the customer engagement platform that drives real-time, personalized experiences for today’s leading brands has joined with Polaris, the operator of the U.S. National Human Trafficking Hotline. They announced that Twilio Flex enables Polaris to make the Trafficking Hotline more effective so victims can access support systems securely and quickly.
Since 2007, Polaris has operated the U.S. National Human Trafficking Hotline on behalf of the U.S. Department of Health and Human Services, which supports the needs of victims and survivors of human trafficking and those close to them by connecting them with local resources. Those resources include a safe place to stay, legal assistance, psychological support, and assistance with reporting to law enforcement. Due to the important and time-sensitive nature of the work that Polaris does, the organization chose Twilio Flex to provide trusted and reliable communications with access to the latest innovations to continuously improve and increase impact.
Polaris built a contact center system within Twilio Flex that combined all their channels – IVR, telephony, SMS, chat, online webform, and email – into a unified, simple support platform.
TWLO shares gained 40 cents to $59.65.
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