NICE (NASDAQ: NICE) today announced that Orange Cyberdefense, a global cybersecurity company that provides a range of services and solutions to protect organizations from cyber threats, has selected NICE CXone to simplify its mission-critical service operations for its customers across nine countries and sixteen sites, enabling fast, seamless, and consistent CX for all clients globally.
Orange Cyberdefense chose NICE CXone for its convergence power and completeness, allowing them to remove lingering silos across all service operations, provide transparency into the customer and agent experience, and create an advanced future proof CX operation. Through the power of NICE CXone, Orange Cyberdefense has simplified its infrastructure to route interactions based on skills and language and reduce the number of manual touchpoints to ensure 24/7 high-quality assistance regardless of location.
With all users connected to one easy-to-use platform, agents can collaborate with teams globally while continuing to work in a hybrid mode. CXone significantly improves agent empowerment and offers a differentiating customer experience
“Like many large companies, Orange Cyberdefense has experienced information silos across services, technologies, and teams from M&A growth,” said Darren Rushworth, President, NICE International. “NICE’s purpose-built AI helped knock down these silos by connecting agents and integrating with other systems to create consistency across customer experiences. We are excited to assist in Orange Cyberdefense’s digital future as they protect organizations from cyber threats.”
NICE shares slid $1.24 to start Wednesday at $171.48.
Tech Insider
