Comcast (NASDAQ: CMCSA) offered an apology for this week's service outage, along with a credit to impacted customers.
In an apology posted on the company's website Tuesday, network engineering exec Kevin McElearney said the issues began around 10:20 a.m. EST on Monday. On Demand video, as well as broadcast, local and cable TV channels were inaccessible for about 90 minutes for customers in regions across the country.
A spokeswoman told certain media outlets that customers will receive a credit for a day's worth of video service, which she guessed would be around $2.00 U.S.
She added that credits will vary depending on how customers were impacted. For example, some people complained that their home phone lines were beeping, while others said they had trouble accessing the Internet.
In order to get a credit, customers must call Comcast. The company can't apply an automated, blanket credit - quote - "because the impact was varied."
Last year, when Comcast's Internet service went down for customers in parts of California, Washington and Arizona, the company set up an online form to get a credit.
Comcast said Monday's TV and video problems occurred because there was an error within one of the company's network devices and the way it routed video feeds.
Comcast shares were trading mid-morning Thursday at $57.04 U.S., down 66 cents, or 1.1%, from Wednesday's close, within a 52-week trading range from $50.01 to $64.99 U.S.
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