Enterprises in Brazil are reshaping workplace technology around automated operations, employee experience and adaptable infrastructure, according to a new research report published today by Information Services Group (ISG) (NASDAQ: III), a global AI-centered technology research and advisory firm.
The 2026 ISG Provider Lens® Future of Work Services report for Brazil finds that workplace technology has become central to corporate strategy. Companies face economic pressure, high import costs and complex operating requirements across Brazil’s large geography. The country’s digital workforce is projected to reach 32.5 million professionals in 2026, representing 31 percent of employed people. Enterprises are pragmatically assessing workplace investments based on their needs for measurable business outcomes.
“Workplace economics are changing in Brazil as companies look beyond labor savings to the business impact of technology,” said Bill Huber, ISG partner, Digital Platforms and Solutions.
“The emerging standard is an environment that delivers enhanced functionality, prevents problems, adapts to demand and delivers an employee experience that can be measured alongside cost.”
Brazilian companies increasingly view digital employee experience as a technical and financial measure linked to productivity and talent retention. Many are adopting hyperautomation, agentic AI and self-healing capabilities to make workplace support more predictive and efficient. Autonomous systems can anticipate and resolve technology problems before they affect users, while reducing human interaction in complex incidents by more than 50 percent.
III shares inched up five cents, or 1.1%, to $5.12.
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